THE DATA CENTRES

Backup My Business stores your data at two separate Class 1 Data Centres that have been designed to deliver the maximum system uptime, security and reliability.

Primary Data Centre

Your Data is stored at our primary servers located at the Digiweb Data Centre based in College Business & Technology Park in Blanchardstown, Dublin.

The park is a gated community with uniformed security at the front gate. Throughout the park are high definition CCTV cameras and security guards make regular patrols of the park. Access to the Digiweb building is controlled by security guards. Beyond that, access to the data centre is allowed only to authorised Digiweb staff, their guests and authorised customers. This is enforced via a swipe card system. All entrances and exits to the building are monitored by CCTV. Access to the data centre is behind a number of security controlled doors.

Guaranteed Connectivity

Digiweb guarantee 99.99% uptime for network and power. To ensure they exceed that guarantee Digiweb has redundant protected fibre paths feeding the data centre from our own 148 kilometres Dublin metropolitan fibre ring and from ESB telecoms fibre over a completely diverse route. Over that fibre network Digiweb utilise a number of tier 1 providers. Digiweb is also peering with INEX and Packet Exchange express. Digiweb also has a microwave link located on the roof of our building, operating in the Gigahertz Spectrum. Digiweb employs a dedicated IP networking team of 11 qualified staff, lead by a Cisco Certified Internet Engineer (CCIE).Network monitoring and remote hands and eyes support is provided by our Network Operations Centre (NOC). The NOC is staffed 24 x 7 x 365.

Guaranteed Power

Digiweb offer guaranteed power to all its dedicated and collocated customers. This is provided by an on-site dedicated ESB substation, backup 10,000 litre diesel tank and generator, Uninterruptible Power Supply (UPS) with transformer as well as 7 tonnes of batteries. In the event of an ESB utility power outage our supply is maintained by our back up systems. If there is an ESB utility power outage Digiwebs batteries immediately take the load of all critical equipment. At the same time the generator will automatically commence operation. The generator will re-charge the batteries as well as be able to supply full power to the Datacentre for over 72 hours. In the unlikely event that the utility power is going to be out for longer than 72 hours, a 24 x 7 x 365 fuel oil delivery contract (with SLA) is in place with a local reputable supplier. This supplier has three depots no more than 30 miles from the data centre and can refill the tank in less than 4 hours. It is also a policy of Digiweb that when the tank is at 60% that it is refilled. Digiweb has scheduled regular maintenance and testing on all power related equipment. High priority contracts are in place with contractors to allow for 24 / 7 call out if required.

Network Operations Centre

The NOC is staffed 24 / 7 by skilled server and network technicians, who proactively monitor
and support there hosting customers. NOC staff also monitor the data centre network, infrastructure and environment

Fire detection

Digiweb employ both an active VESDA fire detection system and passive fire alarm detection system.
VESDA is an active aspirating smoke detector system, in such that it draws in air from various
points in the data centre and utilises a solid state laser, tuned to detect the extremely small
particles of combustion.

VESDA Air-sampling Smoke Detectors work by:

Continually drawing air into a pipe network attached to a detector unit.
Passing the air through a dual stage filter to remove dirt
Sending the clean air to a laser detection chamber for smoke detection.
Measuring the light scatter caused by any smoke
Processing the detector signal and presenting the smoke level graphically
Communicating the information to a fire alarm control panel, a software management system or a building management system.

Digiweb also have a passive fire alarm system installed in the
Datacentre and surrounding areas.

Cooling

Digiweb utilises six lots of high power DX chiller units. This offers N + 2 redundancy. The chiller units are 40 KWatt each and use individual refrigeration circuits and no one unit is dependent upon the other. Each unit is fed from different breakers. Digiweb has arranged the data centre in a hot row / cold row configuration to maximise airflow. The cabinets were custom made for Digiweb and were built with air grilles for directing chilled air. This has resulted in 75% more air flow. Environmental factors such as temperatures are monitored 24 / 7 by our onsite NOC staff.

Secondary/Replication Data Centre

Your Data is replicated from the primary server and the copies are stored at our servers in Hosting365’s Datacentre in Clonshaugh, Dublin 17. This Replication system to a secondary location ensures that your information is always Safe & Secure.

Features of the Hosting365 Datacentre

Electrical Capacity
An Independent 2 MW supply to the facility supported by standby generation
with 72 hours of fuel supply.
UPS Supported power using APC units

Power Distribution
A&B UPS supported power is distributed to each rack and presented on 16 amp commando plugs.

Air Conditioning
50kW Denco split expansion units are deployed throughout the facility, ensuring cooling and humidity is kept within the industry acceptable standards.

Floor Details
The raised floor is a Kingspan Sapphire solution with a max rating of 7 KN/m 2

Building Management System
The Building Management System monitors all our environment equipment - Mechanical and Electrical.

Generator, Fuel Tanks, Power distribution, Pumps and Air Conditioning units.
The SCADA based alarm system is monitored 24x7 locally and by our NOC.

Data Centre Security

The data centre is manned 24x7 by an experienced onsite security team.
All visitors require an access ticket that is pre-booked in advance to gain access.
CCTV Covers all external areas of the data centre.
The access control system utilises proximity card controls (Cardax) ensuring controlled access to the data centre.

Fire Protection Systems

Within the facility we have deployed conventional smoke detection running alongside the VESDA system which is installed at high level and low level. An Inergen based fire system is also deployed throughout the facility. In the unlikely event of a fire the activation of the double knock system (Vesda & Break Glass) will trigger an independent zonal discharge.

Information on our Backup Technology.

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