IT MAINTENANCE SUPPORT - PRODUCT COMPARISON TABLE

	Support Lite	Support Pro
Telephone Technical Support Response	1 Hour	1 Hour
Email Technical Support Response	1 Hour	1 Hour
Remote Technical Support Server/Critical Issue Response Desktop/Laptop Response Non-critical issue Response	1 Hour 2 Hours 4 Hours	1 Hour 2 Hours 4 Hours
On-site Technical Support Server Response Critical Network Outage Response Desktop/Laptop Response	Additional Charge	4 Hours 4 Hours 8 Hours
Initial Clean Up of all PCs/Laptops	Included	Included
Maintenance Checks & Updates	Quarterly	Monthly
Internet & Email Connectivity Support	Not Included	Included
Data Backup Monitoring	Not Included	Included
Cost per PC per month	From €20	From €30

Please Note:

Cost of Labour is Included – Parts can be sourced at fair market value to be agreed by the client if required.
All rates exclude VAT and are subject to Terms & Conditions. Fair Usage Policy applies.

Business Backup Services in Ireland